Refund policy
Our 30-Day Money-Back Guarantee
We want you to love your Quest Quilt. If you don't, you have 30 days from the day your order is delivered to let us know.
Damaged, defective or wrong item
- If your blanket or markers arrive damaged or defective, or you received the wrong item, email us at support@questquilt.store within 30 days of delivery.
- Include your order number and a photo of the problem.
- We'll send a free replacement or give you a full refund, whichever you prefer. You won't need to send anything back.
Changed your mind?
- You can return unused items in their original condition and packaging within 30 days of delivery.
- Email support@questquilt.store with your order number first, and we'll send you the return address and instructions. Items sent back without contacting us first can't be accepted.
- Return shipping costs are paid by the customer and are non-refundable.
- Blankets that have been colored in, washed or used can't be returned for change-of-mind reasons.
Refunds
- Once your return is received and inspected, we'll email you to confirm.
- Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.
- Original shipping charges (including Skip The Line) are non-refundable unless the item arrived damaged, defective or incorrect.
Shipping protection
If you added shipping protection and your package is lost, stolen or damaged in transit, contact us within 30 days of the expected delivery date and we'll reship your order at no cost.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
Questions? Email support@questquilt.store and we'll get back to you within 1–2 business days.