Shipping policy
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll get a confirmation email with tracking as soon as your order ships.
Shipping options
- Free Shipping: free on every order. Estimated delivery is 7–14 business days after processing.
- Skip The Line: $7.99. Your order is prioritized for faster processing and dispatch.
Delivery times are estimates and aren't guaranteed. Carrier delays, peak seasons and holidays can add time.
Tracking
Every order includes tracking. If your tracking hasn't updated in 7 days, or your order hasn't arrived within 20 business days, email support@questquilt.store and we'll sort it out.
International orders
We ship internationally. Customs duties, import taxes and fees charged by your country are the customer's responsibility. They aren't included in your order total.
Wrong address
Please double-check your shipping address at checkout. Email us within 12 hours of ordering if it needs changing. We aren't responsible for orders delivered to an incorrect address entered at checkout.
Lost or stolen packages
- If tracking shows delivered but you can't find your package, check with neighbors and your local post office first.
- Orders with shipping protection are reshipped free if lost or stolen in transit.
Questions? Email support@questquilt.store.